[hidden]{display:none!important}:root{--ink:#30352f;--paper:#f4eee2;--paper-light:#fbf7ef;--coral:#c76058;--red:#a94742;--mustard:#d5a93e;--sage:#778f79;--line:#cbbda8;--display:"Gaegu",cursive;--sans:"DM Sans",sans-serif}*{box-sizing:border-box}body{margin:0;background:linear-gradient(135deg,#f4eee2 0 68%,#dfe8df 68%);color:var(--ink);font-family:var(--sans);min-height:100vh}.grain{position:fixed;inset:0;pointer-events:none;z-index:20;opacity:.16;background-image:url("data:image/svg+xml,%3Csvg viewBox='0 0 180 180' xmlns='http://www.w3.org/2000/svg'%3E%3Cfilter id='n'%3E%3CfeTurbulence type='fractalNoise' baseFrequency='.9' numOctaves='3' stitchTiles='stitch'/%3E%3C/filter%3E%3Crect width='100%25' height='100%25' filter='url(%23n)' opacity='.16'/%3E%3C/svg%3E")}.portal-header{height:78px;padding:0 clamp(20px,5vw,76px);display:flex;align-items:center;justify-content:space-between;border-bottom:1px dashed 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9px;color:var(--red);font-size:10px;font-weight:700;text-transform:uppercase;letter-spacing:2.2px}h1,h2,p{margin-top:0}h1,h2{font-family:var(--display);letter-spacing:0}h1{font-size:clamp(56px,7vw,88px);line-height:.84;margin:0}h1 em,h2 em{color:var(--coral);font-weight:400}h2{font-size:35px;line-height:1}.state-panel{position:relative;min-height:55vh;display:grid;align-content:center;max-width:760px}.state-panel>p:not(.eyebrow){margin:25px 0;line-height:1.7}.thread-spool{position:absolute;right:12%;top:28%;width:70px;height:62px;border-top:12px solid #76654d;border-bottom:12px solid #76654d;background:var(--coral);transform:rotate(12deg);box-shadow:5px 6px #0002}.portal-title{display:flex;align-items:end;justify-content:space-between;gap:40px;margin-bottom:55px}.portal-title>p{font:700 17px var(--display);transform:rotate(-2deg)}.portal-layout{display:grid;grid-template-columns:300px minmax(0,1fr);gap:22px;align-items:start}.request-summary{padding:28px;background:#dfe8df;border:1px 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17px;background:#e9dfd0;align-self:flex-start}.message.customer{align-self:flex-end;background:#dfe8df}.message.system{align-self:center;background:transparent;border:1px dashed var(--line)}.message header{display:flex;justify-content:space-between;gap:18px;margin-bottom:7px;font-size:9px;font-weight:700;text-transform:uppercase;letter-spacing:1px}.message p{margin:0;white-space:pre-wrap;font-size:13px;line-height:1.6}.message-form{padding:24px 28px;border-top:1px dashed var(--line)}.message-form label{display:block;margin-bottom:8px;font:700 18px var(--display)}.message-form textarea{width:100%;resize:vertical;border:1px solid var(--line);background:#fffdf8;padding:13px;color:inherit;font:13px/1.6 var(--sans)}.message-form>div{display:flex;align-items:center;justify-content:space-between;gap:18px;margin-top:12px}.message-form small{font-size:10px}.message-form>p{min-height:16px;margin:12px 0 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var(--line);font-size:12px}.empty-thread{margin:auto;color:#777;font-size:12px}a:focus-visible,button:focus-visible,textarea:focus-visible{outline:3px solid var(--coral);outline-offset:3px}@media(max-width:800px){.private-label{display:none}.brand{font-size:18px}main{padding-top:45px}.portal-title{display:block}.portal-title>p{margin-top:25px}.portal-layout{grid-template-columns:1fr}.request-summary{position:static}.conversation>header,.message-list,.message-form{padding-left:18px;padding-right:18px}.message{max-width:92%}.message-form>div{align-items:stretch;flex-direction:column}.milestone-list{grid-template-columns:1fr}.thread-spool{display:none}}